Working in a busy healthcare environment requiring accuracy, organisation, customer communication and consistent performance under pressure.

• Process prescriptions accurately while managing competing priorities in a high-volume environment.
• Provide professional customer service and communicate clearly with patients and colleagues.
• Introduced a queue management approach that improved organisation and reduced waiting times.
• Train and support placement students and new team members.
• Manage opening and closing responsibilities, including cash handling.

Supported customers with mobile, broadband, billing and account issues while developing practical technical troubleshooting skills.

• Handled more than 50 inbound customer enquiries during busy working days.
• Diagnosed mobile and broadband issues using structured troubleshooting processes.
• Resolved billing, account and technical problems.
• Supported trainees with system knowledge and problem-solving techniques.
• Communicated technical information clearly to non-technical customers.

Worked across telecommunications support, handling technical issues, customer accounts and service enquiries.

• Managed high-volume customer enquiries relating to mobile services, billing and connectivity.
• Identified and resolved technical problems through structured troubleshooting.
• Handled customer complaints while maintaining accuracy and professionalism.
• Worked effectively within a fast-paced, target-driven environment.